Responsibilities , Confidentiality, Zero Tolerance

Patient's Rights and Responsibilities.

You have the right to:

• Register and receive treatment regardless of your sex, age, disability, race or income provided you live within the normal catchment area.
• Consult with a GP within 24hrs for Urgent medical problems
• Access the practice deputising service out of hours.
• Have your treatment explained to you
• Confidentiality
• Refuse to be treated in front of any medical students.
• Gain access to an interpreter.
• To complain, without discrimination, if there is a problem.

You are responsible for:

• Making and keeping appointments.
• Notifying the surgery if you are unable to keep your appointment.
• Ordering repeat prescriptions in adequate time.
• Behaving in an acceptable manner.
• Switching off mobile phones when with a Health Professional.
• Informing the practice of any change of address, name or telephone number.

Confidentiality

We take our responsibility to Patient Confidentiality very seriously. All our staff including the receptionists are well aware of their roles and will not divulge any information given to them except to the appropriate GP.

Please feel at ease when requested to give them information (for example if requesting a phone call or visit from the doctor) that the details you give will be dealt with in strict confidentiality.

Similarly we cannot and will not divulge medical information including test results to anyone other than the person who had the test. This is irrespective of whom is asking for the information.

Probably the commonest cause of complaint we receive is from parents of teenage children demanding test results. If your child is competent legally then we are bound to keep their confidence unless they specifically give us permission to discuss their results with you.

Zero Tolerance towards aggression at the Practice.

Liberton medical group tries at all times to deal with patients in a polite and courteous manner. In return we expect that the same is shown to both the staff and doctors at the surgery.

Whilst we understand that a visit to the doctors can at times be stressful or worrying we will not tolerate aggression or abuse to either our reception staff or any of the Professional staff at the surgery.

Any patient being threatening or abusive to any member of our team will be removed from our practice list without further warning.